FAQs: Your Questions, Answered
Got questions about Giclée printing, file setup, shipping, or how we work? You’re in the right place. Whether you’re ordering your first print or you’re a seasoned artist looking for something specific, we’ve put together answers to the most common questions we get. If you don’t see what you need here, just drop us a message — we’re always happy to help.
We’re happy to meet clients by appointment at our Edinburgh studio. Please get in touch to arrange a time.
Yes, we ship worldwide using tracked courier services. Shipping costs will be calculated at checkout.
Standard turnaround is 3–5 working days. Rush orders may be available depending on capacity — just ask
At this time, we specialise in print production only, but we’re happy to recommend local framers if needed.
We offer a curated range of fine art and photographic papers including:
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Hahnemühle Photo Rag
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Canson Rag Photographique
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Epson Cold Press Natural
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Smooth Pearl and Lustre papers
Custom papers may be available upon request.
Yes, we offer test strips and small proof prints upon request. This is especially useful for colour-critical work.
Please use AdobeRGB (1998) or sRGB. If you’re unsure, we can convert your file, but for best results we recommend embedding your colour profile before sending.
You can upload your files directly during the order process or via a secure upload link we provide after checkout. Alternatively, feel free to email smaller files to us.
We recommend TIFF, PSD, or high-resolution PDFs for best results. JPEGs are accepted but may suffer from compression artifacts. Please ensure files are at least 300 DPI at final size.
Giclée (pronounced “zhee-clay”) is a high-quality inkjet printing process used to produce fine art and photographic prints with exceptional colour accuracy and detail. It uses archival pigment inks and museum-grade papers to ensure long-lasting results.